OUR STAFF
A phone call
to Montclair Surgical Associates will be answered by a member of our
capable staff, cross-trained insofar as possible to answer questions and
address patient needs. Within this overall framework, however, each has
an area of expertise and responsibility.
The
all-important front desk slot is filled by Georgene
Schillare, who
greets patients and prepares charts for office hours. New registration,
updating of information, referral verification, and ensuring that copies
of current reports are obtained enables our doctors to do a thorough
consultation. She will complete disability forms, provide letters for
employers or school officials, and assist whenever possible to make
visits as pleasant and comfortable as possible.
Paulette
Furrey, RN, a
former Same-Day Surgery nurse, is an invaluable asset to this practice.
She combines warmth, humor and professional expertise as she assists our
doctors during office hours, moving competently from small procedures,
ultrasound biopsies, and routine pre and post-op care. This background
enables her to answer phone calls from patients that are beyond the
competence of the secretarial staff.
Susan
MacKay
coordinates the schedule for four busy surgeons. She books all elective
surgeries, arranging for pre-admission testing, medical clearance, and
pre-certification when necessary. Every effort is made to take into
account the wishes of patients and their families to make scheduling as
smooth as possible. A thirteen-week calendar detailing all surgeries,
conferences, and meetings is never allowed to stray far from her desk!
Joan
Murphy prepares
claims for submission to our outside billing office. She verifies codes,
dates and co-payments so that accurate information makes the billing
process as problem free as possible. Should any questions arise, she
acts as a liaison to the billing office. Joan has had many years of
medical office experience and is uniquely qualified to fill in wherever
she is needed.
